Privacy Policy

Privacy Statement

Computer Wholesale is a reseller of IT products and services, headquartered in Singapore. For more information about Computer Wholesale, please see the “About Us” section of our Website.

Computer Wholesale provides you with the ability to purchase or access a variety of product and service offerings made available by our partners and various third-party providers and as such, these offerings or products may be subject to third-party privacy policies which may supercede or complement the terms of this privacy statement. 

We encourage you to read the entire Privacy Statement, but below is a summary of the main points:

  • We may collect both Personal Data and other information from you through a variety of sources, including Personal Data we have collected from you, whether on- or offline. We may combine it with information we receive about you from other sources, such as Subsidiaries, publicly available information sources (including information from your publicly available social media profiles), and other third parties.  
  • We will not use or share your Personal Data except as described in this Privacy Statement.  
  • Failure to provide us with your Personal Data may prevent our ability to conduct business with you, such as you purchasing products or us processing your transactions.
  • Where applicable, we honour opt out instructions from you for certain uses of your Personal Data under this Privacy Statement. However, by opting out of receiving marketing email communications you will not receive information about incentives and sales promotions.  
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
  • We use appropriate technical and organisational controls to secure and protect your Personal Data, but we cannot ensure or warrant that your Personal Data will be completely secure from misappropriation by hackers or from other nefarious or criminal activities.

  • This site may contain links to non-Computer Wholesale sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those sites.

General Principles

The principles of Computer Wholesale with respect to the processing of Personal Data are as follows:

  1. Personal Data will be processed fairly and lawfully
  2. Personal Data will be collected for specified, explicit, and legitimate purposes and not further processed for incompatible purposes
  3. Personal Data collected will be adequate, relevant, and not excessive in relation to the purposes for which it is collected
  4. Personal Data collected will be accurate and, where necessary, kept up to date to the best of our ability
  5. Personal Data will be protected against unauthorized access and processing using appropriate technical and organizational security measures and controls; and
  6. Personal Data collected will be retained as identifiable data for no longer than necessary to serve the purposes for which the Personal Data was collected.

If Computer Wholesale engages in the processing of Personal Data for purposes other than those specified in this Privacy Statement, we will provide a notice of these changes, the purposes for which the Personal Data will be used, and the recipients of Personal Data.

Collection of Information

Computer Wholesale may collect Personal Data about you from a variety of sources, including, directly from you, from other users, from resellers and distributors, from our vendors, from our service providers, from third-party information providers, from our customers, and through the operation of the Website.
 
“Personal Data” collected by Computer Wholesale may include:

  •  “Identity Data” such as first name, last name, username or similar identifier, title, company name, and government issued identification number.
  •  “Contact Data” such as billing address, shipping address, email address and telephone numbers.
  •  “Financial Data” such as bank account, payment card details and credit history.
  •  “Transaction Data” such as details about payments to and from you and other details of products and services you have purchased from us.
  •  “Technical Data” such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites.
  •  “Profile Data” such as your username and password to access the Website, account number, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  •  “Usage Data” such as information about how you use our Website, products and services.
  •  “Preference Data” such as your preferences in receiving marketing from us and our third parties, and your communication preferences.

Cookies and Other Website Usage

A “cookie” is a small text file that is stored on a user’s Device. Cookies allow us to collect information such as browser type, time spent on the Website, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Website.

You can choose to accept or decline cookies. Many of our websites / pages include cookie banners that allow you to proactively choose the types of cookies you prefer. Additionally, most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies. However, please be aware that if you disable or reject cookies, some features and services on our website may not work properly because we may not be able to recognize and associate you with your account(s). 

Use of Information

Computer Wholesale may use your Personal Data for a variety of purposes (the “Purposes”), including to:

  • Register you as a new customer;
  • Provide, maintain, and improve the Website and our products;
  • Understand user preferences to enhance users’ experience; 
  • Research and analyse the effectiveness of the Website and the marketing, advertising and sales efforts of Computer Wholesale;
  • Collect account receivables; 
  • Process orders, deliveries and payments made through the Website;  
  • Comply with a legal obligation or respond to lawful requests by public authorities (including national security or law enforcement requirements); 
  • Manage our everyday business needs;
  • Enforce compliance with our Terms of Use and applicable law;
  • Prosecute and/or defend a court, arbitration or similar legal proceedings;
  • Communicate directly with you by sending you newsletters, surveys, promotions and special offers or information about new products and services on an ongoing basis in accordance with your marketing preferences. You can unsubscribe from our marketing communications at any time by clicking “Unsubscribe” at the bottom of the email or by contacting us using the “Questions and More Information” details below.  
  • Communicate directly with you by phone to respond to customer service inquiries or comments through the Website, social media or otherwise, to discuss issues relating to your account or the Website, and to provide customer support.  
  • Deliver advertising to you, including to help advertisers and publishers serve and manage ads on the Website or on third-party sites, and to tailor ads based on your interests and browsing histories. Please see the section on Cookies and Other Website Usage Information for additional information related to such advertising and your related controls;
  • Monitor and record your call, emails and text messages, social media messages and other communications (as permitted by local law) in relation to your dealings with us;
  • Comply with our contractual or legal obligations to share data with credit reference agencies, fraud prevention agencies and law enforcement agencies;
  • Compile aggregated statistics about the operation and use of our Website and to better understand the preferences of the visitors of our Website; and  
  • Other Purposes:  To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.   

We may combine and enhance the Personal Data we collect about you with other information we receive from third parties.  

We may also use the Personal Data we collect about you through the Website to generate anonymized, aggregated data. When we do so, we ensure that the anonymized, aggregated data is no longer personally identifiable and may not later be used to identify you. This will include, by way of example, storing the anonymized, aggregated data separately from any Personal Data.  

Change of Purpose. We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.  

Credit Reference Checks, Fraud Prevention, and Denied Parties. The Personal Data that we have collected from you when setting up an account may be shared with credit reference, fraud prevention, and denied party agencies who use it to prevent fraud and money laundering and to verify your identity.  

We may access and use information from credit reference and denied party agencies when you open your account and periodically to:  

  • manage and take decisions about your account, including assessing your creditworthiness;
  • prevent criminal activity, fraud and money laundering;
  • check your identity and verify the accuracy of the information you provide to us; and
  • trace debtors and recover debts.

Application decisions may be taken based solely on automated checks of information from credit reference agencies and internal records. 

We will continue to share information with credit reference agencies about how you manage your account including any default in making payments, while you have a relationship with us. This information will be made available to other organizations so that they can take decisions about you.  

If false or inaccurate information is provided and/or fraud is identified or suspected, details will be passed to fraud prevention agencies, law enforcement agencies and other organizations may access and use this information.  

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide services to you.  

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies and may result in others refusing to provide services or financing to you. Fraud prevention agencies can hold your information for different periods of time.  

When credit reference, fraud prevention, and denied party agencies process your information, they do so on the basis that they have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect their business and to comply with laws that apply to them.

Information Sharing

We may share your Personal Data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We also share Personal Data with third-party vendors, resellers and distributors, third-party service providers, and business units, when required by law or to respond to legal process, to protect our customers, to protect lives, to maintain the security of our products, and to protect the rights or property of Computer Wholesale.

Questions and More Information

If you have any questions or concerns about this Privacy Statement, the privacy practices of Computer Wholesale, our collection or use of your Personal Data, or you wish to access or delete your Personal Data, please contact us at: enquiries@computerwholesale.sg or using the contact us page. Our Data Protection Officer will respond if you: 

(a) have any enquiries or feedback on our data protection policies and procedures; or

(b) need more information on or access to the data which you have provided to us in the past.