HP 1Y PW NBD EXCH OJ PRO PRINTER - H SVC - Hp
Service Information |
Product Supported |
HP Office Jet Pro:
- K550
- K550dxx
- K5xxx
- K850
- K850dxx
- L7xxx
|
Provided Support |
Troubleshooting |
Provided Support |
Configuration |
Provided Support |
Phone Support |
Region Availability |
Service within 1 to 2 days is available in selected areas of Alaska and Hawaii. |
Service Availability |
9 x 5 |
Service Details |
Remote problem diagnosis and support: HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
Next-day exchange: If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US.
Standard business hours coverage: Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.
|
Service Duration |
1 Year |
Service Location |
On-site |
Service Main Type |
Exchange |
Service Sub Type |
Electronic and Physical |
Service Response Time |
Next Business Day |